Customer Service Representative – New Jersey

Blue Star Glass

Founded in 2007, Blue Star Glass, Inc. is a commercial architectural glass fabricator with facilities in Central New Jersey and Dallas, TX. Servicing clients nationwide, Blue Star Glass has grown into one of the region’s premier glass fabricators, offering high-performance products with superior quality, precision, and efficiency. We take pride in investing in state-of-the-art technology, excellent service, and our talented team.

We are currently seeking a full-time Customer Service Representative for our North Brunswick, NJ location. This role is a vital part of our client-facing operations and is responsible for supporting customer needs through order processing, status updates, and coordination between departments to ensure on-time and accurate project fulfillment.

Key Responsibilities:

• Serve as the primary point of contact for customers regarding order status, timelines, pricing, and general inquiries
• Accurately enter and maintain customer orders in our internal software system
• Review and confirm order details with customers, ensuring all documentation is received and accurate before production
• Collaborate with the Estimation, Production, and Shipping departments to ensure seamless execution of orders
• Monitor production schedules and proactively communicate updates or delays to customers
• Handle and resolve customer concerns or issues in a professional and timely manner
• Maintain accurate records of customer interactions via phone, email, and other channels
• Answer inbound calls and emails from customers, contractors, and vendors with efficiency and professionalism
• Support internal teams with any customer-related data or documentation needed for successful fabrication and delivery

Additional Responsibilities:

• Prepare product samples in coordination with production for customer review and approval.
• Package glass and hardware samples securely and professionally to prevent damage during transit.
• Coordinate with Shipping Department to ensure prompt and accurate delivery of samples to clients.
• Maintain sample inventory and log outgoing sample shipments.
• Follow up with clients to confirm receipt and satisfaction with samples.

Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred
• 1–3 years of experience in a customer service or order coordination role
• Experience in glass fabrication, construction materials, or building products industry strongly preferred
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Highly technical with experience using Microsoft Office (Word, Excel, Outlook) & Salesforce
• Customer-focused with a positive attitude and problem-solving mindset

Salary: $55,000-70,000 annually

Benefits: Medical, Dental, Vision, PTO, Sick Days, 401k